Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Cocktails are a big deal in New York, where scores of the world's best bartenders aim to recreate a classic Sex In The City or Mad Men vibe.
But which bar is best?
Old school cocktails
Walk through the original 'hidden' entrance to The Back Room on the Lower East Side and you're in one of two bars that stayed open throughout America's troubled prohibition era. Here cocktails are served in disguise in china tea cups while beer bottles are covered in paper bags, as they were in the 1920s. backroomnyc.com
If you want polished wood, a clubby, back-in-time vibe, a twist on the classic Manhattan recipe and some award-winning bartenders, try Employees Only. employeesonlynyc.com
Or head to the old home of cocktail king Paddy Ford at steak place Wollensky's Grill or nearby (and more pricey) Smith & Wollenskys. At the latter, you drink in a dining room that's been used as a set for films including American Psycho and The Devil Wears Prada. smithandwollenskynyc.com
Cocktails with a view
One of the new kids on the cocktail block is Manhatta, where lifts take up you up 60 floors for seasonal food, skyline views and a riff on the classic Manhattan called, not surprisingly, the Manhatta. manhattarestaurant.com
Or you can get in a New York frame of mind with city views, sunset jazz and a dessert menu at the bar at the Top of the Standard. standardhotels.com
While it sounds like a tourist trap, even locals admit you can't beat the views from the outdoor terrace of Bar 54 at the Hyatt on Times Square. hyatt.com
Cocktails for friends and family
A lot of New York bars cater for couples, where you choose between a spot at the bar or a table for two. If you're in a group, it's advisable to call first – often that's the only way six or more people will be allowed in. Or try bigger table places such as The Tippler below Chelsea market. Cocktails here include the Call An Uber. thetippler.com
Alternatively, head out to the converted warehouse that's now Porchlight where the owners are on a quest to find 'the next great American cocktail'. porchlightbar.com
Cocktails with experts
Try your hand at cocktail-making as you learn the history of the Manhattan, the Cosmopolitan and other New York favourites at a two-hour Iconic NYC Cocktails class at the cool Liquor Lab in Soho. liquorlaboratory.com
Cocktails with extras
If you think nothing says 'exotic cocktail bar' quite like a full-size crystal palm tree, head to the Gitano Jungle Room for New York mixes with Mexican twists. If you wait until summer, you can drink in the roof garden as well. grupogitano.com
Can't decide between whisky or a cool cocktail? Try local favourite Dead Rabbit Grocery & Grog. Get a whiskey in the Irish-flavoured Tap Room bar or head up to The Parlour for serious mixology. deadrabbitnyc.com
Or, in true 'only in New York' spirit, join a 'cocktails with yoga' night on Mondays at CocoMat Soho with Deep Eddy Vodka. It's free, though donations are expected. Book a slot at eventbrite.com.
First published in March 2019
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