Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Perhaps we were mad to go back to the Maldives 20 years after honeymooning there. We remembered it as deliciously romantic, with impossibly white sand and turquoise seas. Bounty Bar stuff. We were young and in the first flush of love – and now we are 50-something.
This time, we picked JA Manafaru because it promised a level of luxury we couldn't possibly have afforded when we got married.
You get a choice of a secluded beach bungalow hidden in the jungle undergrowth with its own private plunge pool and sectioned-off area of beach; or a water villa suspended on stilts over the crystal clear water. Oh, all right then.
I'd always hankered after the idea of stepping off private decking into your own personal bit of sea. In addition we have a hot tub, outdoor shower, a glass floor in the bedroom to watch fish below and a secluded black-tiled infinity pool on the deck.
On our honeymoon island there had been one restaurant with a one-choice menu each day.
But here we have seven options: White Orchid for Asian fusion, Ocean Grill for seafood and steaks served right on the beach, Andiamo for pizza and pasta beside a calm, dark green jungle swimming pool, Infinity, serving salads and sandwiches, Kakuni for a gourmet breakfast spread, The Cellar for dinner and prestigious wines and Horizon Lounge for fabulous smoothies.
We'd gained a few pounds and a few grey hairs since we were last in the Maldives, and the islands have changed too. First time around we chummed-up with other honeymooners on the beach. Now, although we are told the resort is almost full, we stroll the whole island - which is 800 metres long and 600 metres wide - without seeing a soul.
It was on our first honeymoon that I noticed a fundamental difference between me and my beloved - he can happily spend hours lying about in the sun, whereas I need to keep busy.
I won't deny our differences have been the source of stern words over the years. But this is a special holiday, so all bets are off.
We have the options of windsurfing, kayaking, sailing, jet-skiing, wake-boarding, water-skiing and scuba diving, but I book twice daily yoga sessions and leave Jon studiously 'tanning his edges' at the beach, to join the resort's marine biologist on a snorkelling trip.
I am rewarded by the appearance of a huge pod of wild dolphins pirouetting out of the water and performing wonderful synchronised manoeuvres below us – one more item from my bucket list unexpectedly getting a tick alongside it.
You won't find many Maldivian resorts without a spa, and JA Manafaru is no exception. After a rigorous side-by-side couples massage, we are ushered into a side room where a huge round bed has been scattered with petals and bamboo spelling out 'happy second honeymoon'.
Well, inviting indeed. Perhaps 20 years ago we might have thrown the petals aside and caution to the wind, but my husband's massage has rendered him monosyllabic and I still have the imprint of the bed etched on my face. But it was a nice thought.
But later, with a glass of champagne, no kids, incredible comfort and doting attention, I don't mind confessing that the earth shakes - just a little.
Yes, we could have arranged to renew our vows; we could have booked a 'romantic cruise on a love dhoni' - a dhoni is a sailing boat with an auxiliary motor that is unique to the Maldives and has played a significant part in transport between the islands – not to mention romance.
But when the sand is so white and the sea so blue and you don't have to worry about a thing, a place like this could wring romance out of a stone.
First published in the Daily Mail - April 2019
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements