Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Flamenco is an acquired taste. But if you meander up towards the church in old town Marbella on a Saturday night and pop into a dishevelled little hostelry called Ana Maria, conversion awaits.
There are a few tables and chairs scattered about – and along one wall sit six Spaniards of varying shapes and sizes, two of whom are tuning their acoustic guitars. Then a woman serving drinks shouts something or other in a conversational sort of way and the lead guitarist responds nonchalantly – at first.
A voluptuous woman starts clapping; others join in, deliberately missing the beat just enough to create a scatter gun of sound that grows louder and louder. The two guitarists begin strumming feverishly, but in perfect control.
Then a dark-haired woman in a long red skirt and frilly blouse starts to dance as if she has the whole world at her feet. She stamps; she clips the ground delicately; swings her arms, twists her body, all the time keeping her back iron-rod straight.
We had intended to stay only ten minutes or so, but an hour-and-a-half later we're still there, fumbling in our pockets to find €10 for a CD we'll never play at home and hoping for one final dance.
It's not the only surprise in Marbella's exquisite old town. We had expected it to be medallion city but it's nothing of the kind. There are meant to be more Rolls-Royces along this stretch of the Costa del Sol than in London, but not in the historic quarter.
And there's nothing flashy about the colourful squares, independent little shops, countless tapas bars.
We're so taken by it all that when a proselytising waiter carrying a large menu greets us in the main square and promises 'very much good dishes' we find ourselves lured to one of his tables and ordering a round of 'very much' lethal cocktails.
Marbella is real. Which is to say that you know that the possibility of skullduggery could lurk beneath the gilded surface.
Certainly, it did in the Nineties when Jesus Gil y Gil became mayor and set about resurfacing roads, chasing away the drug dealers and planting palm trees on the seafront.
Gil didn't belong to any particular party. He was like a sheriff in the Wild West who believed in doing what you have to do – although where the money was coming from for his clean-up was unclear.
At one point, his plans included creating a white marble promenade from Marbella to Puerto Banus. As it is, there's a dusty track pretty much linking these two hotspots, where locals jog and walk off the excesses.
About a mile or so along this track from Marbella is the seafront entrance to the Marbella Club, which, founded in 1954 by playboy Prince Alfonso, still exudes a glamour of old but with just a hint of 'no carbs before Marbs' (the mantra of those who like to get their body in shape before their annual pilgrimage to the resort) bling.
Prince Alfonso, who died in 2003, was a godson of the Spanish monarch Alfonso XIII. Let's just say he was connected: Princess Grace, Audrey Hepburn, Bob Hope, Richard Burton, Brigitte Bardot, Roger Moore and Bruce Forsyth have all been regulars - and there are hundreds of photographs in reception to prove it.
The Duke and Duchess of Windsor loved staying here. I like the story of the Duke turning up for drinks in the bar wearing a suit when everyone else was wearing Hawaiian shirts. Quickly, he slipped away to change into something more casual. But by the time he returned, everyone else had slipped away to put on jackets and ties.
The sub-tropical gardens are beautiful and immaculate. Dotted about are tasteful low-lying buildings offering suites and rooms; villas with their own pools; and a discreet kids' club. The main outdoor restaurant, where you sit under huge pine trees with dripping candles balancing on the lower branches, is romance on a plate.
During the day, the Beach Club (where I notice the sea is far cleaner than it was only a few years ago) gives new meaning to the word buffet. It's near the fabulous spa built into the rocks, with its own huge hydrotherapy pool.
One lunchtime, we wander ten minutes along the beach for lunch at the Marbella Club's sister hotel, Puente Romano. You should do the same. It's as if the sisters try to outdo each other in the race for buffet perfection – but it's us punters who are the winners.
My wife and I play a game on holiday. We think out loud who among our friends would like such and such a place. The names here keep coming. In fact, we can't muster one single potential dissenter.
First published in the Daily Mail - August 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements