Your calls always answered within 5 rings.
Always very helpful. Emma is a star.
Jackson Cowton was a pleasure to deal with, assisted in a timely fashion to answer resolve my queries/questions. Impressed at how quickly phones are answered
Lily was amazing arranging our holiday to Bali. Even a call the day before we travelled to check we had everything we needed. Getting Lily to look at our next holiday for 2025 to Thailand.
Katie did a wonderful job.
I'm 90-yrs-old and been using DialAFlight for years. Never any complaints about Vinnie and his team. Excellent service. Just back from Bali. Booking my next flight on Monday
Wouldn't fly Turkish Airlines again.
Only Luke knows exactly what I want. He is the best and very efficient.
Very happy with your service and will use you again for my next trip..
All good, as always
I had to amend my flight dates a number of times due to health issues but Raj was always available to help, advise and change my plans each time. A difficult period was overcome with Raj’s support. When I finally was able to fly everything went as planned.
Everything that DialAFlight arranged was perfect. Air France was dreadful. I will phone you and tell you about my awful flight coming back. My seat broke and I had to stand for 4 hrs
Sean Furnival and the team are always so friendly and helpful - highly recommend
Always trust Eric’s judgement!
Very helpful and caring staff
Rob, you always look after me - can't thank you enough
Eve Emmott was professional and friendly. A credit to DialAFlight
I would never recommend Etihad as a carrier, the experience was underwhelming at best. I still await a response to my formal complaint to them for the dreadful service
Have been booking flights with you for 20 years. Always good prices and excellent service.
Missed previous flight so rebooked flight at short notice
Good telephone experience. Very helpful. No messing about and quick .
Ewan was fantastic and not only helped get us the best deal for our holiday but followed up to ensure we checked in with the correct documents. Fantastic customer service. Definitely will be using DialAFlight again.
Perfect honeymoon. We will be emailing with a full review.
Our luggage missed the connection in Doha, only got it just before boarding the cruise ship. Need to leave more time between connections.
I always use DialAFlight. Lee is 100 per cent efficient and goes out of his way to help me
Luke was so helpful and got us a great price
Arthur was great as usual
Everything was fine and the take-offs and landings on time
Karl Patel, what a fabulous trip you booked for us. Everything went according to plan with flights and hotels. Thank you !
I had an absolutely wonderful time. I cannot thank Bradley enough for his superb advice on the seedy side of Bangkok.
Have used DialAFlight for about 13 years now and never had a problem. Great customer service
The Marietas Islands have been described as the world’s most idyllic bomb site. As I emerge from crystal water onto the much whispered about ‘Hidden Beach’, I’m inclined to agree.
Here I am, mere miles away from Puerto Vallarta, on Mexico's west coast - but I could not feel further removed from this all-singing holiday resort.
The Islas Marietas, to use their Spanish name, were first formed by volcanic activity and have never been inhabited. Taking advantage of their isolation, in the early 1900s the Mexican government used them to conduct military testing.
A crater bombed into one of the islands has created the pristine Hidden Beach, a secret crescent of sand that you can access only by swimming through a cave.
As I breast-stroke through this dark tunnel, my guide tells me to keep my face in the water so the tide does not buoy me up and bash my skull into the rock ceiling. This is not the most relaxing way to start a day of sunbathing.
But I am at peace as soon as I’m out of the cave, with nothing to do except lie on the sand and enjoy the warm ocean waters lapping at my feet. It really is a private paradise. I wouldn’t be surprised if Kim and Kanye made it here during their second honeymoon not so long ago in Punta Mita, an exclusive vacation enclave close by.
The islands were declared a national park in the 1960s, thanks to the efforts of Jacques Cousteau, who found them rich in marine life such as sea turtles, humpback whales and dolphins.
Until recently, Puerto Vallarta, this marvel of Mexico’s Pacific coast, was not easily accessible for British visitors - but now it's just a 12-hour direct flight from the UK.
The town itself is a smart resort long popular with Americans and Canadians, and offers a traditional slice of Mexican life. White-washed houses with terracotta-tiled rooftops are backed by green, palm-packed mountains. Banderas Bay is an arc of golden shoreline, dotted with beachfront hotels.
A stroll along the Malecon (seafront promenade), busy with families, takes me past laid-back scenes of everyday life. On Sundays, townspeople dance to traditional music in the main square, Plaza Principal.
I’m staying a ten-minute drive from Downtown at the beachfront Secrets Vallarta Bay, a new resort with an adults-only policy.
The lobby lacks a fourth wall, so you can gaze out onto swaying palms and crashing waves. Rooms are huge and come with deep baths that turn into hot tubs at the flick of a switch.
It's all-inclusive, and premium drinks flow freely. You can eat with abandon at any of the eight restaurants.
There seems to be a wedding by romantic sunset on the beach every night. It all sounds too luxurious to leave, and many don’t, spending their fortnight in the myriad swimming pools and getting pampered in the spa.
But there are tours to be recommended. One is to the Hidden Beach in the Marietas. Another promises to show me ‘Hidden Mexico’, and I spend the day walking the cobbled streets of quiet, colourful villages and studying petroglyphs - rock engravings left by the Aztatlán.
At the end of the tour, I visit a tequila distillery, and am surprised at the size of the agave – the plant tequila is made from. They look like enormous pine cones.
Most Mexicans you meet will extol the virtues of their various types of tequila – some are for sipping, others for mixing – and will probably tell you that Jose Cuervo, the golden-coloured brand that stocks the shelves in the UK, is underwhelming.
I also learn that the worm at the bottom of the tequila bottle is fallacy. The ‘worm’ is actually found in mescal – similar to tequila but made from a different type of agave – and is in fact the larva of a moth. Tasty.
Towards the end of my trip, I head north for 45 minutes to Riviera Nayarit, a 200-mile stretch of coastline that caters to a rather upmarket clientele. Think ocean-side golf courses, a Four Seasons, and so on. This is the area where Kim and Kanye stayed.
I want to check out the Riviera’s ‘hippy chic’ town Sayulita - once a sleepy fishing village but now a kind of affluent hipster haven.
I'm won over, I must admit. There's just the right balance of easygoing authenticity (cheap taco stands, fresh fish sizzling on streetside grills, studiously tatty beachfront bungalows) and vogue-ish scene (expensive souvenir shops and surf schools targeting the sexy and wealthy).
I spend the morning surfing and seriously consider converting to a life of beach babedom for the rest of my days. But if posing with beautiful beach bums isn’t your thing, Puerto Vallarta is nearby. Adventure or pure repose is all on hand on this part of the Pacific coast, Mexico's hottest holiday haven.
First published in the Mail Online - February 2016
More articles below...