Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Suits may have waved goodbye to its stars Meghan Markle and Patrick J. Adams, but the number of visitors to Toronto, where the TV drama series is filmed, has never been higher.
It's not hard to see why; the city is home to Canada's tallest skyscraper, the CN Tower, and biggest museum. And long before Suits, it was the backdrop to countless blockbusters. But if you just have 48 hours, here are the essential things to see…
Day One Morning:
Take a walking tour with Culinary Adventure Company to the Old Town and St Lawrence Market. You'll hear all about the history behind the 'haunted ballroom' of the King Edward Hotel, and see landmarks such as the Flatiron Building and the Cathedral Church of St James.
The tour finishes with a visit to the St Lawrence Market, where you'll try snacks from Toronto's best-loved vendors for lunch. A Toronto speciality is the peameal-bacon sandwich (a type of back bacon rolled in cornmeal) from Carousel Bakery. And you'll want to pick up a couple of jars of Kozlik's mustard - their maple syrup version is divine.
It's worth walking further east to the Distillery District, a trendy enclave of artists' studios, restaurants and shops, and featuring a weird spider sculpture.
Afternoon:
Trek west to explore the city centre and track down filming locations for Suits. Fans will recognise Bay Adelaide Centre as the fictional offices of Specter-Litt. Bymark restaurant was the scene of several dinner dates.
Numerous meetings took place in hotel lobbies, including the Fairmont Royal York and the Ritz-Carlton.
The enormous Union Station handles some 300,000 passengers a day - and features Roman columns and Guastavino tiled ceilings that accentuate the Beaux-Arts building. You can enter PATH, the walkway that connects almost every building in the city centre. The mainly underground footpath is furnished with shops and restaurants so you never have to walk outside in the bitterly cold winter months. Go to Richmond Station restaurant for a casual dinner - the locals swear by their burgers.
Day Two Morning:
Begin at the Bloor Street Culture Corridor, where there are 20 museums and galleries.
The Royal Ontario Museum is the biggest in Canada. Its eye-catching exterior - a deconstructionist creation known as the Michael Lee-Chin Crystal - makes it hard to miss, but it's the Rotunda inside that you have to see.
More than a million squares of Venetian glass are used for the mosaic ceiling that's as impressive as any from the Byzantine era.
Afternoon:
Venture north to Midtown, where you'll find Casa Loma. The palatial mansion, once the biggest private residence in Canada, was so lavish it ruined its original owner, Sir Henry Pellatt. The millionaire financier spent so much on its construction he was eventually declared bankrupt. By the time he died, he was living in the modest bungalow of his former chauffeur.
But the building now houses an extraordinary museum and is one of the best known filming locations in the city, featuring in movies such as X-Men and Scott Pilgrim vs The World.
We dine at Actinolite,in Ossington Avenue, one of Canada's best restaurants.
Stop off in New York:
Just one hour forty minutes away by flight, New York is a great destination to visit before or after your time in Toronto. Check out one of New York’s hottest new hotels in the heart of Manhattan, striking and stylish Made will bowl you over with its chic airy rooms, says James Murphy.
The bar in the lobby, with low-slung leather couches has the look of a smart living room - they want you to feel right at home. And there’s greenery, with oodles of pot plants and hanging baskets everywhere.
The bedrooms have bright wood panelling and very hipster unadorned concrete ceilings.
In the basement is the acclaimed restaurant Ferris and up on the roof is Good Behavior, a bar seemingly designed for quite the opposite, with two balconies, a 22ft curved glass wall and a cute little tiki bar. The bartender mixes a punchy tequila cocktail called a ‘Dirty Finery’.
As the setting sun turns the neighbour-ing Empire State Building to gold I order a second cocktail, happy to consider myself a Made man.
First published in the Mail Online - October 2018
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