Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
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Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
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We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
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Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
In the summer of 1842, a traveller from London wrote a letter describing his first transatlantic visit. It talked in glowing terms of one particular city, describing its 'giddy heights; its citadel suspended, as it were, in the air; its picturesque steep streets and frowning gateways; and the splendid views which burst upon the eye at every turn'.
That smitten tourist was none other than Charles Dickens. And the subject of his affection? The old capital of New France: Quebec City.
Today it remains every bit the dazzler that Dickens described. Just walking its chattering streets - past antiquated stone houses, proud spires and secret squares - feels like stepping on to the pages of a historical romance. It's a backdrop so enchanting that it's frequently voted among the most beautiful cities on the planet and is protected as a World Heritage Site by Unesco.
And British travellers can easily follow in Dickens' flabbergasted footsteps, as direct flights from London to the so-called 'Paris of North America' are now available with Canadian airline Air Transat.
At the heart of this city's appeal is its walled core, Old Quebec, with twisting alleyways, welcoming cafes and colourful boutiques. Split into Upper and Lower Towns on the banks of the St Lawrence River, it feels charmingly out of place and time - as if it belongs in the Loire Valley of the 18th Century and not here, 90 miles north of the modern US border.
Canadians are notoriously friendly, but the Quebecois elevate amiability to an entirely new level. They're infused with a joie de vivre that's hard to find anywhere else in the world.
Many residents I meet identify as Quebecois first and Canadian second - a sentiment underscored by the Quebec flags fluttering across Old Quebec which outnumber the Maple Leaf by at least five to one.
Centred on a blue and white cross, it's reminiscent of Scotland's Saltire - and the independence movement has followed a similar path here too. Despite sizeable separatist sentiment, the last referendum (in 1995) delivered a narrow victory for those wishing to stay part of a united Canada.
Away from the underbelly of politics, Quebec City has a genuine claim to being one of the most camera-friendly places. At its heart is the world's most-photographed hotel: the Fairmont Le Chateau Frontenac.
This towered and turreted grande dame looms gracefully over Old Quebec from a rocky bluff which is one of the most popular places in Canada to pop the question. According to Diane Gauthier, its head concierge, they average a proposal a week, all while hosting an endless flow of weddings, honeymoons and anniversaries.
Quebec City doesn't just look good, it tastes good too.
In Canada, the loftiest culinary award is AAA Five Diamonds, and out of only four restaurants to have made it to that level, two of them are here, in the nation's undisputed dining capital.
Both - the inventive Taniere³ and immaculate Laurie Raphael - are worth the trip alone, but there are plenty more affordable options clustered within the city walls. Most notably, the reimagined indigenous fare at Restaurant Sagamite and the legendary tableside flambe at Le Continental.
Once you've eaten your fill - be that a multi-course tasting menu or a steaming bowl of poutine (Canada's feel-good national dish, consisting of fries, squeaky cheese and rich gravy) - then you're in the perfect place to walk it off.
Explore the pretty Rue du Petit-Champlain, with its parade of artisanal stores, art galleries and fudge shops; the Rue Sous-le-Cap under the cliff face, with its jaunty balconies and bistros; or even hipster-friendly Saint-Roch, a ten-minute stroll outside the old walls and home to a collection of bars and microbreweries.
There are plenty of traditionally romantic cities in North America, from Napa to Newport, but none have the consummate fortified charm, the easy walkability and the universal conviviality of Quebec City.
Whisper it, but the Paris of North America is far friendlier than the Paris of Western Europe.
This is a place for lovers, certainly. But also for lovers of history, lovers of art and lovers of good food. Not to mention lovers of beauty. I'm with Charles Dickens.
First published in the Mail on Sunday - May 2023
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