Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
The scream is shrill and unexpected. It echoes across the almost empty restaurant, making the waiter jump. I drop a forkful of Arctic char into my lap.
A young woman rushes to the windows, presses her face against the glass and stares into the darknessbeyond.
The Icelandic sky is alive. Ignoring the sub-zero temperatures, we sprint outside and stand in ankle-deep snow watching the emerald bands of the Northern Lights swirl.
A honeymooning couple embrace each other tightly, tears staining their cheeks. ‘This is a dream come true,’ says the new bride. I know what she means.
The spectacle playing out in the skies over Ion - a remote and luxurious hotel deep in the Icelandic wilderness - is a wonder. And it isn’t the only reason to visit this enthralling part of the world.
I am on a self-drive along Iceland’s Golden Circle trail, which takes in a number of sights just outside Reykjavik.
Most visitors tick off Iceland’s waterfalls, tectonic plates and spouting geysers on an organised tour - but there’s another way.
After two busy days in the capital - feasting on puffin at cosy restaurant Prir Frakkar and sipping brennivín (a local schnapps made from fermented potatoes) at Boston, Bjork’s favourite bar - the open road beckons.
And they don’t get much more open than Iceland’s Highway 35. It’s possible to do the whole 170-mile Golden Circle circuit in four hours, but what’s the rush?
Poring over a map, I plot my route in the reverse order to the one that the coach tours take. The city fades away, vanishing into the rear view mirror replaced with green valleys and brown mountains.
I pull over beside a farm and the Icelandic horses take a break from grazing to wander over and say hello.
A big draw on the Golden Circle tour is the volcanic crater Kerid, the last stop on the normal coach tour, but the first one doing it the opposite way.
The crater was formed when a large magma chamber collapsed.
The piercing blue colour of the water surrounded by the red lava rocks is a breathtaking contrast of nature.
Gullfoss Waterfall, the next destination, is quiet. The day trippers from Reykjavik are yet to arrive, so we take the trail down to the gentle Hvítá River and watch it pick up ferocity as it plummets over the 70ft drop, cascading with a thunderous roar down two levels into a narrow canyon.
A thrilling afternoon follows: criss-crossing the Langjokull glacier on a snowmobile, at high speed - Beyonce and Jay-Z did the same shortly afterwards - and onwards to another of the Golden Circle’s main spots, the Strokkur Geyser.
This is Iceland’s most iconic natural attraction. We smell the geyser long before we see it; a stench of sulphur among the steaming geothermal pools.
A crowd gathers for the next performance, which takes place roughly every ten minutes.
Eventually, the earth shakes slightly and the piping-hot puddle bubbles before surging skywards 100ft into the air.
With the late afternoon light beginning to soften, we head for Ion Hotel, superbly located near Thingvellir National Park, where the North American and Eurasian tectonic plates collided.
Having met, the plates pulled apart, forming a rift valley on the shores of Iceland’s biggest natural lake, Thingvallavatn. It is a UNESCO World Heritage site and also stood in for Westeros in scenes from Game Of Thrones. The Icelandic Parliament, Althing, was established at Thingvellir in 930, and remained there until 1798.
It is the world’s oldest parliament and the national park (‘the perpetual property of the Icelandic nation, never to be sold or mortgaged’) was established in 1930 to mark the parliament’s 1,000th anniversary.
The Ion hotel, with 45 rooms, has a bizarre industrial-style appearance and has a power plant next door. But don’t be put off, you barely notice it - and inside all is luxury.
The hotel is raised on stilts and decked out with driftwood and exposed concrete, and has the surrounding mountains, lakes and meadows to itself. It describes itself as a luxury adventure hotel and many guests use it as a base for treks across the glacier or for days of fly-fishing in icy rivers. It is a serial winner of awards for design and sustainability.
After our dinner is interrupted by the appearance of the aurora borealis, we get in our bathing suits and out to the plunge pool, where the nocturnal performance shows no sign of a curtain call.
We wallow in the warm waters, sipping cocktails under a night sky heaving with stars and the speckled bands of the aurora.
First published in the Daily Mail - August 2016
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