Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
The Canadian provinces of Alberta and British Columbia are famed for their spectacular unspoiled landscapes of valleys, canyons, lakes and mountains.
This tour gives you the chance to explore the stunning Banff and Jasper National Parks and the interior of British Columbia, as well as the vibrant cities of Calgary, Jasper and Victoria.
Day 1 Calgary
Your tour begins as you arrive at Calgary's International airport and transfer to the parkland town of Banff. Check into your hotel and take the rest of the day at leisure to explore Banff's many unique shops, attractions and restaurants.
Day 2 Banff
The full day is at leisure to discover what one of Canada’s most famous mountain resort towns has to offer. Perhaps arrange a wildlife tour to view one of the many unique large animals in their natural environments, or consider a guided hike along the myriad of trails that depart either from the town, or from the nearby trailheads along the highway. Overnight in Banff.
Day 3 Jasper and the Columbian Icefields
Enjoy more breathtaking scenery as you continue along the famous Icefields Parkway to the dramatic Columbia Icefield. Here you'll take a ride on the specially designed Ice Explorer, out onto the ancient Athabasca Glacier. You'll also visit Peyto and Bow Lakes and the Crowfoot Glacier.
Day 4 Jasper
You have the whole day at leisure today to explore the city of Jasper and the National Park which surrounds it. You may choose to take an adrenaline-fuelled rafting trip down the Athabasca River, or take a tour of the park in a motorcycle sidecar.
Day 5 Rocky Mountaineer to Kamloops
Today you'll board the Rocky Mountaineer for the memorable journey to Kamloops, via the Rocky Mountains and Kicking Horse Pass. By late afternoon, you'll reach the arid ranchland of interior British Columbia, and disembark at Kamloops, where you'll have the evening at leisure.
Day 6 Rocky Mountaineer to Vancouver
Today the Rocky Mountaineer will take you through "cowboy country", past the Fraser and Thompson Rivers, and then through lush farmlands and historic towns to Vancouver, where you'll stay overnight.
Day 7 Victoria
You'll take a full-day excursion to Victoria today, beginning with a cruise through the scenic Gulf Islands and a visit to the famous Butchart Gardens.
You'll then take a sightseeing tour of the city, taking in the University of Victoria, Beacon Hill Park, the Royal British Columbia Museum, Thunderbird Park, the Parliament Buildings and the historic houses of the Uplands and Oak Bay. You'll return to Vancouver in the early evening, where you'll again stay overnight.
Day 8 Vancouver
Your adventure reaches its end today, as you independently transfer to Vancouver International Airport for your flight home.
First published in April 2020
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