Your calls always answered within 5 rings.
When you’re paying lots of money for first class, it’s a poor show when you can't get your first, second or third choice of food. Lots of people were complaining. British Airways should do much better
American Airines had a a delay and I lost a connecting flight but all resolved in 3 hours.
First Class service and very personalised too. Thank you
Tommy Ellis was exceptional - he was patient, kind and very helpful when trying to book a flight following my father's death. I felt I was in the best hands possible during a difficult time.
Faultless holiday
Could have reminded me initially about different seats available e.g. premium economy as well as finding the cheapest seats.
Efficient as always
Everything worked out beautifully. Thank you, Lee.
Excellent booking service, unfortunately BA left one of my pieces of luggage at Heathrow and I got charged to get it to my final destination 3 days later! Not impressed...
Always there when you need them. Takes the worry out of travelling. Thank you
Joey was very friendly helpful and knowledgeable
The whole holiday was perfect - everything that was organised by youselves went like clockwork and we would certainly use you again.
I would not think twice coming back to use you guys - everything that I’ve requested was dealt with promptly and was clear in the email
Kept well informed
Christian and DialAFlight were very helpful and we had a great trip. Our room was not great when we got there but after 24 hours the hotel gave us a new one and after that it was fantastic. I would recommend DialAFlight any time. It’s a very personal experience and great help for anyone travelling around the world
A hassle free way to organise what was a fairly complicated trip.
One stop shop - everything on one phone call
DialAFlight are perfect partners for perfect holidays. We couldn’t imagine our holiday without DialAFlight.
After many years of being a client. You just get better and better. Keep it up guys. You are the best
Love DialAFlight. Daniel is so helpful and nothing seems too much trouble for him. We always book through him and he goes out of his way to find us the best fares.
Travel manager Katie Wallis was tremendous throughout, especially when a seriously delayed flight from Grenada to Gatwick meant we missed our easyJet connection to Edinburgh. One call and we were rebooked on a later flight. I have used DialAFlight over many years and have never been let down by their great service and professionalism.
Second trip booked by Ashley and again everything was organised perfectly. Great customer service from start to finish.
The person I deal with was excellent, friendly and very efficient.
Delighted with our first trip through you - already started the ball rolling for the next one.
Another great holiday through DialAFlight. Tony was superb and a great help throughout
Clear communication from start to finish. Excellent service thank you.
All good, app great addition. Thanks Sean for fantastic service
Five stars
Great advise and help from Darren Moseley
Excellent service from start to finish. Thank you to Erin especially. Very efficient and helpful. Will use and recommend to our friends and family.
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
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